RETURNS & EXCHANGE INFORMATION

What is your returns policy?

We are happy to accept returns of unworn items in their original condition with all original tags attached within 14 days on arrival of your purchase (7 days for sale items), a credit note may be issued after that period.

 

Please don't send back damaged or soiled purchases as they may not be accepted and may be sent back to you at your expense.

 

How do I generate a return or exchange?

Head to the PHOEBE GRACE Returns Centre here

 

Enter your order number and the email which you completed your purchase with

Opt for which items you wish to return or exchange, and once you "Submit" your Return/Exchange Request, this will go through to the PG Customer Support Team to approve

You will be emailed an RMA number, so please keep your eyes peeled 

Please outline all details in the returns form which can be downloaded here

For overseas orders please ping us an email at hello@phoebe-grace.co.uk to ensure you have the correct customs forms

Please return via special delivery