Returns and Stockists
What is your returns policy?
We hope you are happy with your order. If for any reason you are not satisfied, you can return unworn items in their original condition with tags attached within 14 days for full priced items and 7 days for sale items. A credit note may be issued after this period
We ask for you not to return damaged or soiled purchases as they may not be accepted and may be sent back at your expense
Once your return request has been accepted by the PG Customer Support Team, you have 7 days to return the items
How do I generate a return or exchange?
Head to the PHOEBE GRACE Returns Centre
Enter your order number and the email which you completed your purchase with
Select which items you wish to return or exchange and click "Submit". This will go through to the PG Customer Support Team to approve
Once approved, you will be emailed an RMA number, so please keep your eyes peeled
Please complete the returns form and include within the package
Please send via recorded delivery, you have 7 days to return the items
If you have any queries, please contact hello@phoebe-grace.co.uk