Returns and Stockists

What is your returns policy?

We hope you are happy with your order. If for any reason you are not satisfied, you can return unworn items in their original condition with tags attached within 14 days for full priced items and 7 days for sale items. A credit note may be issued after this period

We ask for you not to return damaged or soiled purchases as they may not be accepted and may be sent back at your expense

Once your return request has been accepted by the PG Customer Support Team, you have 7 days to return the items 

How do I generate a return or exchange?

Head to the PHOEBE GRACE Returns Centre

Enter your order number and the email which you completed your purchase with

Select which items you wish to return or exchange and click "Submit". This will go through to the PG Customer Support Team to approve

Once approved, you will be emailed an RMA number, so please keep your eyes peeled 

Please complete the returns form and include within the package

Please send via recorded delivery, you have 7 days to return the items 

If you have any queries, please contact hello@phoebe-grace.co.uk